Frequently Asked Questions
Everything you need to know about your Maison Rogue experience.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
You can return unused items in their original packaging within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label and start your exchange.
Do you ship internationally?
Yes, Maison Rogue ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Affirm and Klarna.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are the products on Maison Rogue authentic?
Absolutely. We source all our products directly from authorized distributors and designers to ensure that every item sold is 100% authentic and of the highest quality.